Listening Test 5 Volume 14

Listening Section 1

Listen carefully and answer Questions 1 to 10:

Questions 1-7

Choose the correct letter, A, B or C Example

The woman says she is interested in

A part-time employment.

B a permanent job.

C unpaid work.

1 The librarian says that training always includes

A computer skills.
B basic medical skills.
C interpersonal skills

2 All library service volunteers have to

A record their arrival and departure.
B stay within ‘staff only’ sections.
C wear a uniform

3 The woman would be entitled to a contribution towards the cost of

A transport by minibus
B parking at the library
C public transport

4 One recent library project involved

A labelling historical objects
B protecting historical photographs
C cataloguing historical documents

5 At present, the library is looking for people to

A record books onto CD.
B tell stories to children.
C read books to the blind.

6 The woman says she is interested in a project involving

A taking library books to people in hospital.
B delivering library books to people at home.
C driving the disabled to the library.

7 The woman agrees to work for

A two hours per week.
B four hours per week.
C six hours per week.

Questions 8-10

Choose THREE letters A-G.

Which THREE of the following must be provided by all volunteers?

A civil conviction check

B signed copy of commitment

C certificates to indicate qualifications

D emergency contact information

E date of birth

F signature of parent or guardian

G referees

Listening Section 2

Listen carefully and answer Questions 11 to 20:

Questions 11-14

Complete the sentences below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

‘Canadian Clean Air Day’ will be held on 11

Air pollution may be responsible for 12 deaths every year in Canada.

The sector most responsible for smog-producing pollutants is 13 Scientists now know that even 14 of pollutants can be harmful.

Questions 15-20

Complete the notes below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Reducing Air Pollution

Individual action

respond to the 15 Challenge’ walk, cycle or car-pool to work use public transit 16

17 your domestic equipment

Government action

emission reduction in the 18 region of US and Canada move towards 19 ( e.g. less sulphur in gasoline & diesel) reduction of pollutants from 20 and power plants.

Listening Section 3

Listen carefully and answer Questions 21 to 30:

Questions 21- 30

Complete the notes below.

Write NO MORE THAN THREE WORDS for each answer

Field Trip to Kenya

Area of country: the 21 of Kenya

Accommodation: Marich Pass Field Studies Centre in traditional ‘bandas’ (bring mosquito 22 study areas: 23 , lecture room, outdoor areas

Type of environment: both 24 and semi-arid plains

Activities:

interviews (with interpreters)

25 (environment and culture)

morphological mapping projects (all connected with 26 issues)

Jack’s group did project on: 27  supply and quality issues

Expeditions:

to Sigor (a 28 ) to study distribution

to the Wei Wei valley to study agricultural production to a 29 

Evaluation:

logistics – well run

gave insight into lives of others

provided input for his 30

Listening Section 4

Listen carefully and answer Questions 31 to 40:

Questions 31-34

Complete the flow chart below. Write ONE WORD for each answer

Research methodology

Stage 1

Discussion with supermarket department manager to decide on the store’s 31 for the website

Decision to investigate website use as a 32 way for customers to communicate problems

Stage 2

Design of questionnaire to identify customers’ experiences and 33 to problems

Data collected from 34 with customers in four branches of the supermarket

Analysis of responses

Questions 35-40

Choose the correct letter, A, B or C

35 Which pie chart shows the percentage of respondents who experienced a problem in the supermarket?

A Chart
B Chart
C Chart

36 Which pie chart shows the reasons why customers failed to report the problem directly to supermarket staff?

A Chart
B Chart
C Chart

37 How might the student’s website help the supermarket, according to the manager?
A It would support the expansion of the company.
B It would allow the identification of problem areas.
C It would make the company appear more professional

38 The student says one problem is that some customers

A do not have computer skills
B do not have their own computer.
C do not have access to a computer.

39 Further observation of website use is necessary because of

A the small size of the sample.
B the need to evaluate the objectives.
C the unrepresentative nature of the respondents.

40 One positive result of the website for the supermarket staff could be

A greater support from management.
B less chance of unfair complaints.
C greater cooperation between staff.